Frequently Asked Questions

How can I place an order with you?

Richards works with a network of distributors nationally and internationally to get our products where they need to go. Please contact your local sales rep who can guide you through the ordering process. Your local representative can be identified using our rep map.

How do I find the Richards rep where I’m located?

Please check our rep map to identify your local representative.

What is your minimum order value?

Richards has a $100 order total minimum.

Can I place a Credit Card order?

Yes, Richards accepts Credit Cards for order processing (with a 3% processing fee). We also accept checks, wire transfers, and other forms of pre-payment.

What are your Freight Terms?

Freight Pre-Paid and Added to the invoice; Standard Ground Freight Allowed on releases of goods valued at $3,000 or more. Multi-Item purchase orders will ship complete based on the longest lead-time item. Early partial shipments that do not make the freight allowed minimum that are made at the customer’s request will ship at the customer’s expense.

Can I arrange getting a Demonstration/Training on your products?

Absolutely! Please contact your local representative who can coordinate this for you. You can also find training demonstration videos under the Resources section on our website or on our YouTube channel.

How can I find technical specifications for Richards products?

Richards has many product data sheets which can be found here. For more information please contact our tech team.

What resources are available to learn more about Richards products?

Richards provides a variety of literature – Catalogs, Product Guides, Data Sheets to name a few – which can be browsed under the Resources section on our website. We also have product information and training demonstration videos which can be found under the Resources section on our website or on our YouTube channel.

What is ETI?

ETI is Richards sister company specializing in network and communication equipment. ETI’s products include Microprocessor Network Protector Relays (MNPR®), Microprocessor Capacitor Bank Controls, and power line carrier communication equipment. ETI also provides design and installation services for automating entire underground network distribution systems. For more detailed information on the products and capabilities of ETI, please visit their website by clicking here.